Skip to content
New River Transmission

Your shift is our business.

Common Questions

FAQ

Frequently asked questions about transmission service

How do I know if my transmission needs repair?

Common signs include slipping gears, delayed or rough shifting, unusual noises (grinding, whining, or clunking), burning smell, leaking transmission fluid (usually red or brown), or a check engine light. If you notice any of these symptoms, bring your vehicle in for a free diagnostic.

Do you offer free diagnostics?

Yes! We offer completely free diagnostics with no commitment necessary. Our experts will inspect your transmission and provide an honest assessment of what your vehicle needs.

What is your warranty?

We offer a standard 3 year / 36,000 mile local warranty and a 3 year / 100,000 mile nationwide warranty upon request. We can also offer various other warranties based on specific circumstances. We stand behind our work!

How long does a transmission rebuild take?

A typical transmission rebuild takes 2 to 4 business days, depending on the vehicle and the extent of the work needed. We always keep you informed throughout the process and work as quickly as possible to get you back on the road.

What is the difference between a rebuild and a replacement?

A rebuild involves disassembling your existing transmission, inspecting and cleaning all parts, replacing worn or damaged components, and reassembling it to factory specifications. A replacement involves removing your transmission entirely and installing a different unit. In most cases, a rebuild is more cost-effective and reliable because we use your original case and replace only what is needed.

Do you work on all makes and models?

Yes — we service automatic and manual transmissions for all makes and models, including domestic, import, sports cars, trucks, SUVs, marine vessels, and commercial vehicles.

Do you offer military and senior discounts?

Absolutely. We proudly offer discounts for military service members and veterans as well as senior citizens. Ask us about our current discount programs when you visit.

What areas do you serve?

We are located in Hardeeville, SC and serve customers throughout the Lowcountry including Bluffton, Hilton Head, Ridgeland, Beaufort, Okatie, and the Savannah, GA area.

Still Have Questions?

Give us a call or stop by. We are happy to help.